For agencies, coaches, consultants

Stop typing the same client answer for the tenth time

Faqtory is 60 prompts in 6 chapters, a method playbook and a 5-sheet workbook that turn your chats, calls and proposals into one approved knowledge base, a written onboarding and replies your whole team gives the same way.

Build the knowledge base from chats you already have
Onboard every client with the same first 14 days
Draft scope, delay and payment replies before you need them

Get the pack · ₹699 ₹3,499 Save ₹2,800
Launch offer ends 30 Nov. One payment.

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See it work

Prompt 5 from the vault, filled in by a branding studio in Jaipur whose team had been giving three different revision policies.

Sample output written for this page. AI output varies.

Faqtory · prompt → result

You paste

Write the approved answer for our knowledge base. Question: How many revisions do I get? Facts decided by the owner: two rounds per deliverable; a round is one consolidated list from the approver; fixing our own errors never counts. Exceptions: a change to the brief is new work, quoted first. Give a WhatsApp reply under 60 words and a line starting 'Hand over to a human when'.

The AI answers

WhatsApp reply: Every deliverable includes two rounds of revisions.

A round is one consolidated list of changes from your approver.

If we made the mistake, fixing it never counts as a round.

A new direction or new content is new work; we quote before starting.

Internal reason: one list from one person lets us apply changes in a single pass.

Hand over to a human when: the client has used both rounds, or disputes what counts as a round.

Sound familiar?

Where your day actually goes

The same forty questions, in new words

When is the report due, is this included, who do I send the logo to. Each takes two minutes, which is exactly why nobody has ever fixed it.

Three people, three policies

You say two rounds of revisions. Your account manager says 'we are flexible'. The intern says small changes are always fine. The client picks the kindest answer, and that is how scope creep starts.

Every new client is onboarded from memory

The welcome message is rewritten each time, the access request goes out in five separate chats, and what was promised on the sales call lives in one person's head.

None of this needs more staff. It needs each answer written down once, by the person who owns it.

Why this matters

Tuesday, 9:40 pm, a twelve-person agency

The founder is on the sofa answering a client who wants to know whether a brochure is part of the retainer. It is not. She has explained this to four other clients this quarter, each time in slightly different words, each time from memory.

Earlier that day her account manager told the same client that the team would 'see what we can do'. Tomorrow the designer will start the brochure because nobody said no in writing. By month end there is an unbilled week of work and a client who believes brochures are included.

Nothing here is a people problem. The policy exists; it was never written where the team could reach it in two taps. So every answer is composed fresh, and fresh answers drift.

What changes is small and unglamorous. The questions are pulled out of old chats, the contradictions are settled in one sitting, and each answer is written once with an owner and a date. After that the team, the welcome pack and, if she wants one, a bot all say the same thing.

The way out

Answer it once. Reuse it everywhere.

Faqtory gives you the prompts, the method and the sheets to move through five stations: mine the questions, decide the policy, write the approved answer, use it in every channel, and learn from what is still being asked.

01
Mine what you have already said
Paste a chat export, a proposal or call notes into the mining prompts. You get every question clients asked and the answer you actually gave, with the contradictions listed first.
02
Decide and write it once
Settle each contradiction, then let the prompts draft the approved answer in WhatsApp, email and internal versions. It goes into the Knowledge base sheet with an owner, a review date and a hand-over condition.
03
Put the answers to work
The same entries become quick replies, the welcome pack, the first 14 days of onboarding, SOPs and handover notes. The FAQ log shows what is still missing each Friday.

What you will understand

The thinking behind it

Five ideas from the playbook. They are worth having even if you never buy the pack.

Approved beats clever

A plain answer the owner has checked against the contract is worth more than an elegant one improvised at night. The aim is the same true answer every time, not better writing.

Standardise first, automate last

Collect, decide, write and use the answers by hand before any bot sees them. A bot multiplies whatever you give it, including your contradictions.

III

Every answer has an owner and a date

If you cannot say who would know first that an answer has changed, it is not approved. An entry with no review date should be treated as a draft.

A good bot knows when to stop

The useful bot is the one that says 'I will ask the team' at the right moment. Money owed, complaints, cancellations and anything that differs by client always go to a person.

Never hide the automation

Clients forgive a bot for being limited. They do not forgive finding out later that the person who brushed them off was a script, so every automated reply says it is automated.

What you get

What is inside

Three files you can open tonight and use tomorrow morning.

The Client Onboarding and FAQ Prompt Vault

The working core: finished prompts with a role, the material to paste, the task, the limits and the output format. Each one insists on NOT IN SOURCE instead of an invented price or policy.

60 prompts in 6 chapters of 10
A reusable context block you fill once
10 prompts for mining chats, calls and proposals into a knowledge base
10 prompts for the difficult moments: scope, delays, payment, offboarding
A 'use it when' line and a craft note on every prompt
5 chain recipes that string prompts into a full job

Format: PDF
Files: 1
Size: 1 MB

The Answer Once Playbook

The method the prompts follow, written so a founder can hand it to an account manager. It shows where repeated questions and scope creep really come from and how to close both.

The Answer Once method in 5 stations
8 chapters with worked before-and-after examples
A checklist for every station, plus one for onboarding
A table of 9 common mistakes with the fix for each
A 30-day action plan, day by day
A plain section on ethics, client data and platform rules

Format: PDF
Files: 1
Size: 633 KB

The Knowledge Base and Onboarding Workbook

The sheets that hold the system, pre-filled with realistic examples so you edit instead of facing a blank grid. They open in Excel, Google Sheets or Numbers.

5 tabs in one workbook
Knowledge base with 30 example entries, owners and bot ratings
Onboarding checklist of 27 tasks from before day 0 to day 30
Intake question bank of 30 questions with the reason to show the client
FAQ log with 8 example rows that show how to record a gap
Escalation rules for 20 triggers, each with a holding reply

Format: Spreadsheet
Files: 1
Size: 24 KB

A look inside

From a messy chat export to a reply you can trust

The first afternoon follows one chain recipe: mine three chats, strip your proposal, settle the contradictions, write the answers, sort and assign them.

These are actual pages from the product, shown smaller. Swipe to see more.

Why people use it

What changes in your week

Your policy stops changing with whoever replies

The duplicate and contradiction finder puts every conflicting answer side by side, so you decide once and the whole team quotes the same line.

A new client hears from you within the hour

The day-zero welcome, the access request and the welcome pack are drafted in advance, and the onboarding checklist tells the account manager what goes out on which day.

The reply you dread is already half written

Chapter 6 drafts the scope creep reply, the delay notice, the payment reminder ladder and the first response to an upset client, so you edit instead of staring at a blank chat.

A new hire can answer clients in their first week

The knowledge base, the quick-reply library and the five-day training brief give a junior approved words to send and a clear list of what to hand over.

Sales promises reach the delivery team in writing

The discovery summary, the client recap and the sales-to-delivery handover record what was said, including what the client thinks they bought.

You can see what is still unanswered

The FAQ log and the Friday review prompt turn this week's gaps into draft entries, so the list of missing answers gets shorter instead of repeating.

Your win

Before and after the knowledge base

Before

Answers typed from memory at night
Revision policy differs by who replies
Onboarding rebuilt for every new client
Scope talks start after the extra work is done

With Faqtory

Approved answers two taps away as quick replies
One written policy with an owner and a review date
The same first 14 days for every client
A change note sent before any extra work begins

This is for you if

Marketing, design, web and content agencies with retainer clients
Coaches and consultants who onboard new clients every month
CA, legal-support and other service firms answering routine process questions
Founders whose team asks them before replying to clients

Not for you if

Anyone wanting a bot to replace people on complaints, refunds or billing
Anyone planning bulk or unofficial WhatsApp messaging
Businesses that are not willing to decide and write down their own policies

Bonus · free with every order

A library of 10,000+ ebooks, yours to download

Along with your Faqtory files you get our bonus library: 10,000+ ebooks and ready-to-edit articles with resale rights, sorted by subject, from business and marketing to health, hobbies and self-growth.

Instant download links on your order page, the moment your payment is confirmed
Browse by subject, or take the whole library as ZIP files
No extra charge, with every option on this page

10,000+bonus ebooksFree with your order

Launch offer · ends 30 Nov 2026

Write the answer once. Let everyone give it.

One payment, instant download, no subscription. The prices below hold until 30 Nov, 11:59 pm IST; after that the full price applies.

Starter

The knowledge base and onboarding system, built by hand

₹699~~₹3,499~~Save ₹2,800

once · GST included

The Client Onboarding and FAQ Prompt Vault
The Answer Once Playbook
The Knowledge Base and Onboarding Workbook
Bonus: library of 10,000+ ebooks

The Prompt Vault: 60 prompts in 6 chapters
The Answer Once Playbook with the 30-day plan
The 5-sheet workbook
Works with free ChatGPT, Claude or Gemini

Get Starter · ₹699

Most complete for the price

Pro

Everything in Starter, plus the FAQ bot kit

₹1,199~~₹5,999~~Save ₹4,800

once · GST included

The Client Onboarding and FAQ Prompt Vault
The Answer Once Playbook
The Knowledge Base and Onboarding Workbook
The FAQ Bot Automation Kit
Bonus: library of 10,000+ ebooks

Everything in Starter
Importable n8n workflow for a Telegram FAQ bot
No-code route for a chatbot builder such as Chatbase or Voiceflow
Google Apps Script web app that logs chats to a Sheet
Bot system prompt, 10 test questions and a sample knowledge base

Get Pro · ₹1,199

Studio

Everything in Pro, plus your own private AI assistant

₹1,799~~₹8,999~~Save ₹7,200

once · GST included

The Client Onboarding and FAQ Prompt Vault
The Answer Once Playbook
The Knowledge Base and Onboarding Workbook
The FAQ Bot Automation Kit
The Client Desk AI Assistant Kit
Bonus: library of 10,000+ ebooks

Everything in Pro
Full instructions for a custom GPT, Claude Project or Gemini Gem
2 knowledge files: the method and the reply patterns
12 conversation starters and 8 test questions
Setup and privacy guide for all three apps

Get Studio · ₹1,799

Secure payment by Razorpay: UPI, cards, netbanking. GST invoice and your own order page with every pack; download for 7 days.

Worth reading

Free guides from Faqtory

Useful whether or not you buy.

01 4 min read

How to build a client knowledge base from your WhatsApp chats

A five-step way to turn the answers you have already typed into one approved table your whole team can use.Read the guide → 02 4 min read

7 client onboarding mistakes agencies make, and the fix for each

The first two weeks decide how the next twelve months feel; here is where they usually go wrong.Read the guide → 03 4 min read

Why Indian service businesses run on WhatsApp, and why that needs written answers

WhatsApp made clients easy to reach and impossible to switch off; a written knowledge base is how you keep the first without the second.Read the guide → 04 4 min read

Your first week of answering every client once: a checklist

Seven days, about an hour a day, from scattered replies to a first working knowledge base.Read the guide →

Questions

Before you ask

How and when do I get the files?

Immediately. After payment you land on a download page with every file in your tier, and the same link is sent to your email.

What formats are the files, and what opens them?

The vault and playbook are PDFs. The workbook is an XLSX that opens in Excel, Google Sheets or Numbers. The Automation Kit and the AI Assistant Kit are ZIP files. The prompts work in the free versions of ChatGPT, Claude or Gemini.

Does it work on a phone?

Yes for the prompts and the PDFs: copy a prompt, paste it into the AI app and fill the brackets. The workbook is easier on a laptop, and the bot setup in the Automation Kit needs a laptop.

Is it one payment?

Yes. One payment, no subscription, and nothing renews.

Do I need any paid tools?

Not for Starter. For the bot in Pro, Telegram's Bot API and Google Sheets are free; the n8n route needs an n8n account (paid cloud plan or self-hosted) and an AI provider API key that is charged per use, and chatbot builders have free tiers with limits. WhatsApp automation needs the official WhatsApp Business Platform through an approved provider, which is charged and takes time to approve. For Studio, some apps need a paid plan to create a custom assistant. Check current pricing for each.

Can I use it for my clients?

Yes, for your own business and for work you do for your own clients. You may not resell the files or share them outside your team.

What is the refund policy?

This is a digital product, so there is no refund once the download link has been issued. If a file is broken or missing, write to us and it will be replaced or refunded.

How long does the download link work?

For 7 days. Download the files and save them somewhere safe as soon as you receive the link.

Before you buy

Digital product. Delivered instantly. No refunds once the download link is issued. Please read “What you get” above so nothing surprises you. If a file is broken or missing, we replace it or refund you.

You pay once: there is no subscription. Your download link works for 7 days. Sold and invoiced by STARTIONS LLP, with a GST invoice for every order. Help: support@startions.com.

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